frequently asked questions

Shipping


UK & Ireland: You can choose between Royal Mail Standard Service and Royal Mail Sign For. Price based on weight. Estimated delivery time of 3-5 working days for 2nd class and 2-3 working days for 1st class International: We use Royal Mail International Tracked. Price based on weight. If your order is to be dispatched to a destination outside of the European Union, you will be responsible for any customs or import duties charged once the package reaches your destination country.




Payment


You can pay using all major credit cards and by PayPal. anemone and basilic never see your payment information.




Packaging


Our philosophy continues through our packaging:

- For our packaging, we chose Jiffy Green envelopes and recyclable cardboard boxes. We also decided to reuse boxes we kept from various deliveries.

- We use recycled or reused paper to wrap the products safely inside the box. When needed, we reuse bubble wraps or foam peanuts we originally received from our suppliers. - We use eco paper parcel tape made from renewable kraft paper, not from plastic. The tape can be left on the cardboard carton when it is recycled. - Your address will be written on an easily removable adhesive label so that you can reuse the packaging. It is 100% recyclable and compostable.




Returns


If you have an issue with your order please get in touch by email (info@anemoneandbasilic.com) within 48 hours of receiving goods. We will review the issue and do our best to help you resolve it. If the return and refunds claims are accepted, the products should be sent back within 30 working days from receipt. We put a lot of effort into describing and displaying the products as close to reality. However, because everying we are selling on the website are handmade, size, weight, shape and colours may vary slightly from product to product. We therefore cannot accept refunds or returns based on these grounds.





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